Placed order for Nola High Back chair. Paid for assembly and specific day of delivery. Checked on when chair might be delivered the day of delivery. After research was told chair left day before but was not on TNT delivery for day the, nor was it in their computer. Was offered next day delivery, but I had taken the day off for this specific day for delivery. Offering to deliver next day, and without me checking time of delivery for original delivery, I wasted a day. I was not going to try to get another day to sit for delivery. I felt some kind of restitution would have been offered other than we will bring again next day, like free assembly, something of a rebate, but none offered, so cancelled and refunded chair. Having customers wait all day, having to check on delivery status and then by myself checking, was told it wasn't coming and could only offer next day delivery or refund. Not customer oriented service and will not recommend.