I needed a replacement office chair for working from home as the one I was using just hadn't the seat height to be able to hit the DSE workstation assessment recommendations. I'm 6ft so being able to place feet flat on the floor just wasn't happening. I went for the Stroud in the end having had a chat via phone to check the measurements and it's solved the problem. I've got a slight drama with locking the back in place but customer services have been excellent in trying to work it out. Delivery was quick and I ordered it pre-built (it still came in a giant box albeit built). I've used all three contact options (phone, email, live chat) and all three have been great. It's really useful to have a company where you can talk to people about what you're thinking about buying. Even moreso those who actually use the products themselves so can point you in the right direction to ensure your needs are met.