It was a bit of a shock when the two rugs we bought came out of their wrappers yesterday after delivery, as they were really ridged from being not only rolled - but then flattened with a weight it seemed - so they were very pleated-looking! I had a quick look on the internet on how to un-crumple such shocking buckled folds and, as ever, there were many solutions: Mainly - leave in the sun as the warmth relaxes the fibres and enables the rug to flatten. Fortunately, it was a very sunny day yesterday so they went out into the garden into the sunshine with some big pieces of MDF sheet on them and "lo and behold" they did flatten. Not sure how long that would have taken indoors. The rugs are lovely and were a really good price!