I am so grateful for the help I have received today. I was feeling very unwell, after a few days having one of my ear completely blocked by ear wax and my ear canal becoming increasingly inflamed and painful, as it happens from the ear drops. I used and poking around with earbuds. I got an appointment straight away. The procedure was explained very clearly and I was treated with compassion and understanding. I will need to go back for a check up, because of the conditions my ear canal is in right now. Even trying to fit that in before I fly for a holiday was so helpful and amazing. They really do care. Very kind, helpful and professional service. Thank you so very much.