We attended the Amersham branch this morning after a desperate phone call regarding my wife who has been in excruciating pain over the weekend with a completely blocked ear canal. I called and spoke to the staff who were very friendly and did everything they could to help us out. This resulted in them working through their lunch in order to fit us in and help my wife. We arrived and were seen straight away and the lady we saw managed to unblock my wife's ear and relieve the pain completely. A massive thank you to you all and will be recommending you to anyone who tells me they have issues with their ears! To put this in perspective, my wife had seen the GP this morning and said that even if she went private and they removed the blockage she could suffer permanent hearing damage. The GP wanted her to only treat with ear drops and wait for the blockage to loosen. This would have meant another two weeks of agony for my wife. So glad we didn't heed their advice and sought the advice of the actual professionals. Five star service guys.