This company is a joke, don't use them! I was given their contact by our landlord and believed I could trust their service. I called them and scheduled a survey for an event space we are running as we have 4 wooden doors and one broken window that need to be repaired. I was given a 3 hrs time slot on when their engineer was meant to come and only found out he wasn’t able to make it on that day when I called them (half an hour after the 3 hours slot). I then rescheduled the survey visit for another day and was given again a 3 hrs slot. Their engineer again showed up 1hr and a half late and, again, I found out about his delay when I called the company twice. I then called them 4 times in 2 weeks, chasing for the quote to be sent. I was told someone was going to send it the same day or at the latest within 24 hrs. I still haven’t received the quote after 15 days and no one contact me but I found out they have taken from our bank account £60 for the survey and didn’t even send an invoice! I sent a complain yesterday and still waiting to receive a reply.