I’m losing the will to live trying to deal with this company. Booked a “roof leak specialist” to come round on 22/08/21 and have a look at a leak in my roof. They didn’t turn up when they were supposed to so after an hour of waiting I called the office when I was then informed he’d encountered an issue with his van, so he’d be round 5 hours later than arranged (thanks for the heads up). The chap who turned up was actually a good guy, nice to deal with, though the all he did was spray my hose on to the roof to determine what the issue was.. He told me he’d speak with the office and that they’d be back in touch with a price for the follow on works because he needed a price from a scaffolding company for the works. Over a week had passed so I sent in a follow up email from the completed works email chasing this up, but received no answer. After a few more days I chased this up with the office who said they hadn’t had a price back yet, but they’d mark it as urgent and get back to me as soon as possible. Another 5 days or so had passed so I called to chase it again, the chap I spoke with at the office assured me he’d be back in touch later that day regardless of what the outcome was to at least keep me updated… Guess what, no response. Friday just gone was my last ditch attempt where I sent in another email and followed that up with a call later on that day when I still hadn’t received a response and was told by Joel in the office that they’d spoken with the roofer, and promised I’d get a quote back by the end of the day……. I didn’t get a quote, and I still don’t have one. Should it not be the other way that they’re chasing me for the work, rather than me chasing them for nearly 3 weeks just for a quote? I would have sacked them off completely but when I had the initial visit I was told the £102 I’d paid would be deducted from the follow on work. Not really sure what to do with these guys anymore? This company is shambolic. Absolutely no response every time I’ve reached out to them by email. When I’ve called to chase up I’ve been sat on hold while they “needed to chat to someone” for over 7 minutes on 2 of the calls, only to be given false promises. If 0 stars was an option I would have chosen that.