If only there were no stars, Asos do not deserve a star. This company took a U turn and became the most feared retailer. I had such an unprofessional misleading misinforming customer service ever in my life that I have never experienced before, I do not know where to start. I bought from Asos a top end of the budged shoes for my son, lasted only a few weeks. Contacted the Asos customer service who apologised and told me that I would be refunded on their return and provided me with a free return label. When I returned the shoes bavk to them on their instructions, I got a very impolite, unprofessional email with terrible grammar and spelling mistakes as if a 7 year old had written, saying that shoes had accessive wear and that they had posted the pair back to me. I contacted them and repeated that they had only been bought two months ago which was still in their extended Christmas return period, worn a few weeks to and from school, my son couldn't have the chance to over use them. I also told them that I had already been promised to be refunded due to them being defected and that they should honour their promise. I also called them, one hanged up on me; the other promised that manager will call me which they never materialised; another told me it's the warehouse decision who, apparently does not communicate with the customer service who asked me to return the shoes for a refund; another representative told me that she feels sorry for me and can see how wrong of them to say shoes have excessive wear instead of admitting its inferior quality. Next, I was instructed by them in an email again to send the shoes back to them to have another inspection who also provided another free return label. Shoes never arrived. So I contacted Asos asking why they haven't returned them so that I can repost them for a refund. Next, they get back to me to say that i was given wrong information by the previous adviser who told he to send them for a refund and that I can not return them back to Asos as once refund is rejected it will always be rejected and the free postage won't be possible to provide me with, and that my shoes was left with a neighbour (which their currier never had the curtesy of leaving us a notification that they are leaving the parcel at and which neighbour), I never instructed them by the way to leave my parcel with a neighbour who I don't know of. The neighbour they left the parcel with never brought it to us, as they must have assumed that we were lazy and couldnt bother to collect our own parcel from their house, thus we really had no idea of this. So Asos currier service is as bad as Asos customer service. Next, I confronted Asos customer service sending their previous email which read that Asos requested me to send the shoes back for re-inspection and provvided me with a free return label which contradicted their current email. ssying that free returns label couldn't be generated. No reply. Their silence is deafening. I cannot trust this company again. I bought another pair of shoes since from another company, I would rather that some other hard working and trustworthy company to earn my hard earned money then Asos. I am so spooked and disturbed by how they have treated me.