DO NOT USE THIS COMPANY First time ordering from ASOS and I could not be more disappointed, they have just lost themselves a potential long time customer as I will never use them again. Made an order for next day delivery on the 30th January, it’s now the 3rd of February about to become the 4th and my order is no where to be seen. ASOS did not even send the shipment to the courier company until the 31st the day it was supposed to arrive. On top of that the courier company they use (Hermes ) is beyond atrocious, failed to make my delivery on the 2nd after they gave me a delivery time so I waited in and apparently the van “broke down” they assured me it would be sent the next working day and guess what ? Still no where to be seen. Absolutely disgraceful when I have payed extra for a NEXT day delivery. Their customer service is extremely unhelpful and offer no assistance or compensation, the courier company is also extremely unhelpful and will not even bother responding to try and make excuses. How they are still in business is beyond me, I order something from amazon Saturday night and it’s with me Sunday morning no extra charge. I would be bending over backwards to keep potential customers if I was in their position but they just do not care that’s basically the bottom line, when they tell me that I can expect my order later this week ! On a next day delivery just unbelievable. I will make sure that everyone I know will not ever order from this company, as they will just be wasting their money. Thank god for social media and being able to spread the word quickly and with evidence. It’s the least that they deserve. I will be requesting a full refund regardless of weather I get my stuff or not, I am not paying to be treated like this, they can see me in court if they think they are going to get a penny out of me. ASOS and Hermes deserve to be shut down.