The customer service is rude, unhelpful and unrespectful. After I got a wrong item they asked me to send it back and pay for the return shipment. When I tried to asked for a refund , they ignored my messages. In another case, when the package didn't arrive on time, the agent give me wrong information and asked me to send another message(and wasting more time on waiting in the queue) because it was 55 minutes before midnight .. then she just close the window, without letting me time to answer her. Very disappointing, saving couple of Pounds doesn't worth the waste of time on this terrible customer service .