I ordered an item in November, it arrived in January, 3 weeks after its expected delivery date. The order did not come with a tracking number so I had to guess when it was coming. By the time it arrived I was out of country and the post office shipped it back to ASOS, its now been ANOTHER 2 months and I still have no received a refund. This is absolutely unacceptable. The icing on the cake, I had returned another item and had to pay to ship it back with tracking! and was not reimbursed for the shipping cost. As someone who works in eCommerce, I am in awe that the poor quality of customer service, ease of purchase/return.