The order was dealt with fairly promptly. The plants are reasonable to good for the money, all but one had a good root system. The e-mail referring to shipment was misleading, it didn't say anything about dates, times or who was responsible for delivery. I have come to expect the name of the courier or firm, the date of delivery and in most cases now, a time period when they will appear. I was surprised to find the package dumped on my back doorstep. I ordered some 'Silver Shield' as the website said it was a form of "crassifolium" but the label just said "hederifolium", not happy at all to end up with unknown hederifoliums, I already have masses. Also, the "confusum" does not look anything like my "confusum" that came from the first seedlings of the discovery from Northern Crete. At present it shows no sign of being tetraploid as does my original and again seems more like normal "hederifolium". It will have to change a great deal to convince me it is a tetraploid with shiny, glossy leaves. No flowers to compare. I cannot say if my package arrived on time or who made the delivery, as I had no information to go on. Four stars for plant quality and reasonably quick delivery.