“Really disappointed to have chosen, paid for and invested my time into the Event Management Diploma Course.
I have, on multiple occasions expressed it in the surveys while on the course (I think it was 3 or 4 times) and I always explained that the course and all lessons felt rushed, badly structured and I was generally disappointed.
I was however only contacted in regards to my feedback 2 month after completing my course. The academy's principal Claire suggested we had a call to discuss my disappointment and mentioned a possibility of taking another 18 months course (for free) or a refund she would need to discuss with the "board".
When I thanked her for the course offer and kindly declined explaining that having invested my savings and time into the course once, I just don't see myself doing it again - I don't have time and honestly I am not 100% sure I'd enjoy it.
The principal then changed her attitude completely and I was never offered any gesture or discount taking into consideration the original wording from Claire:
"I understand that you are unhappy with a great deal of the course - something that worries me considering this is the first time I've heard a complaint from you since you started training with the Event Academy.
We wouldn't want to see anyone unhappy or unsatisfied with the course".
What a shame, waste of money and time..”
Posted 6 months ago
Firstly, may we say how sorry we are that you are feeling this way about your experience with us. We understand that the course is a challenging one and there is a lot of content for students to absorb. If you'd like to talk further with a member of the Board about the outcome of your request, please contact Student Services and we can arrange this. In the meantime we'd like to congratulate you on the excellent grade you achieved having completed the course.
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Alice, Customer Support
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