I wanted to replace an old garage door with a new, electric roller shutter. I did some research and decided I could have a go at installing it myself. I then requested online quotes - most of the replies were very brief and didn't inspire confidence. Most failed to respond fully to my email queries. I had liked the website, ethos and reply from Arridge Garage Doors from the start and when contacted a second time, they responded by matching my best quote without quibble. Although I was willing to attempt the install myself, I'm no garage door expert so in an ideal world, I wanted a little advice and steers in the right direction even though I wasn't expecting much for the supply-only price I was paying. Mark from Arridge took time to go through each and every word of my email, thoroughly checking my measurements and quizzing me on how I had arrived at them. It was obvious he was using his experience to build a mental image of my garage and ended by suggesting some slight size changes based on difficulties he had had with tight dimensions in the past. I was concerned that a mistake in measuring would be my fault and there would be no getting out of it later but I was left 100% reassured that Mark had thought of everything. The order went through, everything was sent to me for confirmation, follow-up emails were answered quickly and efficiently and delivery was made without issue. It is rare to find this sort of unhurried and caring attention-to-detail, especially in a competitive world. Mark, Bob, Sheila and the rest of his staff deserve to be out ahead of their competition as they clearly provide a first-class service and go the extra mile. They supply nationally and can arrange installation too if need be so I would recommend them to anyone who is in the market for a new door. I really appreciated feeling so reassured that my costly investment was in safe hands.