Upon ordering and collecting the items in store (I never purchase high value items online as dealing with companies via emails if anything does go wrong with 48 hour delays between each email is just ridiculous), everything was in good order. I'm giving 1 star on the basis that I regard my situation as completely unacceptable. I purchased a full PC on Jan 17th. On May 28th ish it became apparent that the PC was faulty in some way. Long story short after a few emails with customer service I was given an RMA for the CPU and Motherboard. All is looking well. Then the dreaded unfortunate events start to happen. When working out what was wrong with the PC I took videos and pictures to show a friend (THANKFULLY). I drove to Aria to pass over the motherboard and cpu, wrapped in a soft plastic bag not suitable for a courier delivery, but suitable to hand over in person (I'm in Manchester and was able to do this). Friday 1st June I am able to drop off the RMA'd items Monday 4th, Very quickly I receive a phonecall from Aria to inform me that there is "damage" to the motherboard which is probably why it isn't working, I'm very surprised by this and question whether or not they are talking to the right customer about the right product. I have been extremely careful beyond belief with these fragile items. I ask to see the images (to check whether or not it was mine) To my disbelief it is my motherboard, and i'm extremely shocked and disappointed as I can't ever understand how they scratch was ever there. It's a big enough scratch to notice. "Ofcourse, you would say that" you may think. However, after I finish the devastating call to hear I probably don't have a leg to stand on... How can I prove the scratch wasn't caused by me. I decide it'd worth checking the video I took to send a friend of my PC to confirm to myself the damage was there. I review the video I took prior to handing over my items and within seconds I realise the angle of my video is enough to see where the scratch "should be". There is no scratch. I look at another image I took and zoom in, Once again... No scratch. Aria have since sent me 20 images of the motherboard etc and how surprising. The images are uploaded in a specific order, which is understandable. From the 20 images it's quite obvious that whoever has took the images has taken it out of the packaging took a few images, unintentionally caused damage to it (the scratch) then put the items back in the packaging and started taking more photos as if there is a timeline of images to show it was always like that. Absolutely not and I will not accept this kind of behaviour. The timeline/ order of images is ridiculous and is so obvious that it's been taken OUT of the packaging, images taken, then suddenly put back in the packaging and more images taken of "it being taken out of the box". Anyway, I am still waiting for their reply, but I will leave this here in the meantime. Electronics go wrong at times, we all know that. Don't risk ordering from here. They have closed their shop so you have no choice but to deal with them via email. I will update my response when I hear back from them but I already know where this is going. Thankfully I can afford a new motherboard if and when they refuse to do anything, to which I will be taking this further, and look forward to how they deal with this issue. EDIT 1: RMA numbers KRMA23805 and KRMA23805 (in case you ask for them)