I ordered a bouquet of flowers to be sent to a new office opening and I did not add a message. I emailed Arens straight away and within minutes they had this sorted. Later on in the evening I got a message to say that the florists had run out of the flowers I had ordered but that they would send another one of the same value. Unsure about this I was pleasantly surprised to see that a beautiful bunch of flowers had been sent. My colleague was very happy! Arena are very good at responding straight away and although I was unsure about the last minute changes it worked out well.