We ordered a shower/bath and items to go with it and paid for express delivery. On delivery, we inspected the bath and found a hole in the packing, under this there is a deep hole in the skin of the bath, measured at 12mm deep. We notified Aquabliss asking for a replacement and were asked to send photos which we did, the next day we were asked to send more photos which we did. We were informed by them it was in the manufacture and not damage. The hole in the packing was completely disregarded by Aquabliss. After three weeks we had no contact and phoned again, as we are both 71 it was giving us no end of stress, with no shower or bath as these had been taken out, paying Aquabliss extra for quick delivery. Our patience by this time had run out and we asked for the items to be collected and a refund applied. This time a lady at Aquabliss said they would collect the shower/bath but not the other items, we had to send them back. We said this was ridiculous as we ordered them together and if they were collecting the bath why not collect all the items. We made arrangements for them to collect on a given day, she promised within half an hour we would receive a phone call from a manager, no phone call. They did not turn up on the day so we phoned again, only to be told that it was in the manufacture and not damage, when my wife tried to reply, the phone was put down at Aquabliss. We had enough and got in touch with PayPal who said it was up to Aqubliss to collect the whole order as it was on one invoice. After two more weeks PayPal got in touch and told us to send the items back and we would receive a full refund. Asked why we should pay an estimated £200 to send damaged items back, PayPal replied they were told by Aquabliss that we had not notified them to any damage as Aquabliss had no record of any phone calls about the items. Inferring that we wanted to return the items as we no longer required them. After three emails to Aquabliss since then they have replied:- _____ "The issue has arisen due to somones opinion that something didn't appear to be right with the product. We won't be held responsible for any costs incurred as the product is perfectly fine and you had been advised of this when you first called. If you wish to return the products you would have to do so at your own cost as everything is as described and is in perfect working order. You are within your rights to cancel and return the goods and we will accept them back provided they are in a re salable condition." ____ (the above was left as it was sent to me). As the bath was damaged when we received it, it will still be damaged when they receive it back, so this will mean, the goods are not in saleable condition. Aquabliss after sales service is a disgrace, they talk themselves out of anything, are untruthful and also rude on the phone. BEWARE!!!