Customer Service staff took an order over the phone for the cost of the delivery of a replacement part that arrived damaged - disgusted i had to pay but needed the part as the plumber's waiting time would have cost me more money. Order not processed, when asked 2 days later where was they delivery - they gave me 2 tracking numbers that had nothing to do with me or my part, both had been delivered to different areas of the uk months earlier and then the excuse was my credit card was rejected - thats why you did not receive the item as it was never paid for - it was a damaged replacement that i had paid the delivery on!!! - do not trade with this company - full of lies and false promises!!!!!