So far it has not been the TV box as we are yet to be able to use it! The WiFi has been an issue,after being connected it went off with an outage. I don't know why they say it's easy to use the box, we can't even open a programme and am anxious now due to all the bad reviews. I am putting my faith in this Appy TV,, try not to let me down anymore, as I want to give you a five star review. Buy the one thing you really must do is improve the waiting time for calls to be answered,, people have lives to live,, not to be waiting forever on the telephone losing their wits! Overall it sounds like your product could be great,, but only if you are bothered enough about your customers to make it so. I would like to be able to recommend you,, so get it together and wipe sky out of the ether.