Some items can be more expensive than supermarkets but still some good bargains can be found. However they are let down badly by terrible customer service. My last order was dropped and damaged by the shippers, which is a nuisance but not their fault. However their customer service took 5 days to reply and only said they couldn't see the photos I'd added to the ticket (despite them showing up in their reply to me). They took many replies and many days to resolve the problem whilst each reply announced at the top that my problem was "solved". They falsely claimed they couldn't see people's replies unless they mark all tickets as solved. When I tweeted them twice to prompt a response to my ticket there was no reply. Have added the photo (that they said they couldn't see) of the broken drink carton, leaking olive jar and mess. They say the service is slow due to volume of emails but actually the customer service is simply inept, untrained or working against the business.