Received a NEW TV - it would not keep channels and needed tuning everyday for 3 days - then no channels at all. Requested a refund - but AO told me I had to ring Panasonic for service to certify the fault- Panasonic told me they do not attend TV's under these conditions as the set was new and AO are legally required to refund me. So I have no option now but to go to small claims court to get my money back as AO are in breach of The Consumer Rights Act 2015 by refusing to refund me. All this run around as a pensioner is really very stressful and very poor service - so be warned if you buy anything from AO and have a fault you may be going to court to get a refund like me. If I could rate them 0 stars I would.