I would give it a zero star if I could. Ordered a fridge. First attempt delivery was a shamble. Two men turned up, basically said to our face 'we don't like doing stairs', we then challenged them that we ordered 45 appliances from them over the year and even the current fridge is from them, no issues with delivery so far. We also paid extra for them to take the old fridge away. AO also called us to asked about the stair specs and how many steps there are - on the phone they seem to think there's no issue. They then got on the phone with their 'boss' and the guy on the phone gave us the run of 'health and safety'. We know that's an excuse they use to cover their asses for being lazy. Told them to take the fridge away and called AO to complain. They passed on to many people and finally a guy from depot called us to apologize, also offered £35 compensation and rescheduled the delivery. He promised that they will find the team who can do stairs - supposedly more senior and they don't care what type of stairs we have. That seems like a fair solution so we waited. This morning, same thing happened. The only difference is they didn't give us so much attitude. I was up to my eyeballs with AO's lies and false promises and frankly do not want them to have a penny of my money, but my husband just wanted it done and moved on with other things. So we paid 2 of our maintenance guys, who are in their late 40s, and they took the new fridge up (and the old fridge down) in less than 5 mins. They didn't even need to stop. It took longer to get ahold of AO customer services. The 2 AO delivery guys stood there watching. We used to be AO customers but they have become pathetic over the years. If you order anything, expect them to drop it on your hallway - they don't care if you're a pregnant lady or disabled, they just don't like to do any heavy lifting. And when you complain, they will tell you it's 'health and safety' or 'have you read the fine prints, ma'am?'. They will spin anything they can spin and make it as difficult for you as possible. Save your money and go spend it elsewhere where they deliver what they promise. This company is an utter disgrace and never ever will we order anything from them again.