They made me happy up until the point of delivery/fitting, then they made me mad and I want a refund! Everything about the buying experience was very good, no issues and great friendly customer service team for the ones I was in contact with. The day of delivery arrived, the guys brought the new dishwasher in, we had already removed the old built in unit and cleaned the area, they fitted the washer, connected the drain and fill pipes and left saying it was incredibly tight to fit and would not recommend taking it back out unless it went wrong. When it came to turning the device on and using it .... nothing happened it would not switch on, suffice to say, they forgot to plug it in so out it all came to find the plug was still secured to the back of the unit with the little 3 prong plastic cover on the plug pins so they hadn't even tried to fit it correctly!!! the fill pipe was also not fitted tightly enough so was leaking, again this could have been done correctly had they taken a few minutes more to understand the layout and made sure things were connected. Yes it was tight but had they actually taken time to assess the area they could have got it in/out quite easily. Not a great experience, they basically said it had been fitted when in fact they cannot have even tried to turn it on to make sure their handy work was fit and proper. in this regard AO service is very poor in our experience.