Flowers are not fresh. A shame that what I ordered contained 7 pale roses and 4 lilies. The roses were all opened with some dried out petals and one broken at the stem and the lilies are not opened. Other flower suppliers provide unopened buds for the whole arrangement. Roses lasted ~2 days and the lilies are still going strong. Appleyard was recommended to me but I think I will keep to my usual local florist. I also felt that the feedback emails are engineered to direct positive reviews to Trustpilot depriving customers of a real view of the flower supplier experience.