Flowers did not arrive on the day expected. I called the customer service, who didn't know where the order was. In the meantime, 4 days in transit for FLOWERS!!!!!! I asked a refund and the customer service told me that they would have to call the person who was supposed to receive the flowers to confirm whether they had got it or not (!!!!). It's a formal professional relationship I have with the person who was supposed to receive the flowers, so I found that totally inadequate. Appleyard should know where the orders are and what happened to them. Extremely disappointed. I order online all the time and the companies ALWAYS know what happened to the orders. Really bad service