Order arrived 2 days after the supposed date and didn't contain one of the items it was supposed to have (the plant pot). Contacted customer service, who replied one week (7 days!) after saying that by their terms and conditions they reserve the right to ship the orders without all the items so offered me a £5 credit in my account, which basically means I have to buy something else from them to actually use it, but I'm not sure that will happen! The two stars is because the plant I ordered is good quality, it's just sad the entire buying experience was so bad.