Very disappointed in both the service and quality of flowers. I regularly buy flowers from various florists but fancied trying something a little more special. I ordered two bunches of roses (one was embarrassingly for a friend to his wife) with the champagne and chocolates. His arrived on the day stated, mine did not. The quality and look of the roses were by far the worst if ever seen. Deeply disappointed is an understatement. Instead of being elegant and hand tied - they looked like they had been ripped from someone's garden with no attention paid to them whatsoever. I'm not looking for a refund or goodwill gesture, I simply will never use your services again. Real shame as I regularly buy flowers as work away and the way you described your company, I felt I'd found a little bit of prestige. Not the case! Mr R P Davie