I ordered trainers on the 10th of August, for delivery in September for someone's birthday. I was told various different things from your customer service team. That they were on their way from Adidas then they weren't. That I should expect them within 10 days and then to be told again no that was the wrong information . I had to keep emailing every week for an update. The trainers were then delivered 28th of October. 11 and a half weeks after placing the order. Missed the person they were a present for's birthday by over a month and he's since now moved to South Africa. I've had to go to the hassle of sending them in. As a way of apology all I received was a 10% coupon off my next order that needs to be used within four weeks! No a great review for the first time I've used the company.