“To call these people cowboys would be an insult to real cowboys turned up in a tatty Luton van with the front bumper hanging off playing ultra loud music smoking, fag butts left on the drive I had to tell them to turn the music off as it would upset other residents. Not a good first impression one pretended not to speak English at first. Right from the off it was clear they didn’t want to be there. They proceeded to load some items then got stuck with the sofa at the front door. This is when I realised that instead of paying £500 for professional removal men I had been lumbered with two witless morons. This is when I informed them I was calling any van to complain. The first person I spoke with at any van was no use at all promised to speak to the company and sort it out and call me back. That never happened. What did happen was that these guys boss called me I told him what I thought of his employees and their unprofessional attitude, he said he’d speak to them kept calling me mate and had absolutely zero customer service skills. By this time I am in full panic mode so I call any van back and talk to Tony on customer service, Tony is an absolute star he offered solutions over the phone so I could remove the front door to get the sofa out, solutions which I would have expected the so called professional men they had sent to offer. Tony saved the day but that didn’t make up for the lack of professional standards or attitude from the two removal men. The van they bought had just a dirty worn floor to which the soft furnishings were unceremoniously up ended on and to add insult to injury was not large enough to get all our belongings in and some had to be left behind, it’s a good job we weren’t moving far away and this despite being charged almost £500 for this service. Off load was slightly better as I sensed they saw the end of the tunnel. However after they had scarpered I noticed damage to a chest of drawers and a king size mattress all in all a terrible experience. I selected any van because of the trust pilot reviews however if any van want to maintain their brand status they need to check their contractors standards and practices as this particular company fall well short of any professional standards and any form of customer service. Please please do not subject any more of your customers to this terrible company”
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