Hired a van for my sister to move her goods from Lincoln to Sheffield. There were 2 men who then carried out the removal. I am very disappointed, frustrated beyond belief as well as very concerned. My sister has learning difficulties and the men who carried out the removal (on behalf of AnyVan) were aware of this. Since completing the removal they have contacted my sister on a number of occasions to (arrange a visit) to her property to check everything is OK and wanted to meet with my sister at her new address. Despite contacting the removal men they were unable to give a reason for why they have contacted my sister directly and why they need to visit her in her home. Obviously worried, I contacted AnyVan customer service to express my concern and they informed me that they were unwilling to speak with me despite me being the person who booked, arranged and paid for the removal. Please if you are considering this company and the so called service they provide, I would consider NOT doing so... as they clearly do not care, after receiving payment and taking our complaint seriously. We are so unhappy with their lack of service that we will now be contacting the police to hopefully resolve the issue as men who work / represent AnyVan are not to be trusted. They were also 5 hours late from their original meeting time but that is now insignificant since they want to take advantage of a vulnerable adult. Please be mindful of using this company!!!!!!!!
Posted 8 months ago
ANYVAN is rated 3.17 based on 650 reviews

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Alice, Customer Support

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