“Absolute shambles! DO NOT USE this company! Firstly the van turned up 1 hour late (we had a time slot of 12-2pm they turned up at 3pm), then when it arrived it was a small transit van not big enough for the itinerary, we flagged this to the 2 drivers who said it would be fine and would fit after looking at the flat. We had paid extra for them to pack everything which included them bringing the boxes and the packaging materials. They turned up with used crisp packed boxes with holes in and Sellotape, no bubble wrap, at this point we realised we were going to pack it ourselves as the van men were so slow it was never going to get finished, we had to use bedsheets to protect the vases as they didn’t bring bubble wrap. After 3.5 hours they had packed only half the van up and at this point agreed with us that it wasn’t going to fit!! This was at 6pm on a Friday night, called Any van who said they couldn’t get a bigger van out so the drivers would have to do 2 trips. We kept packaging and could see the drivers sat in the van for 45mins while we were packing even though we had paid extra for them to do it……THEN we saw the van drive off!!!!! ….we had to run after and call them to see where they were going…they said they were going to our new house but at this point we didn’t have the keys (as the estate agent had closed already because anyvan were so late). We got them to come back and finally we all set off to the new house, at the new house they smashed a vase and a mirror and then had to go back for the second load of stuff. They started at 3pm and finished at 1am because they had to do 2 trips meanwhile our buyers couldn’t move into their house until the next day which is technically illegal. In total we paid £528 and after all the above complaints we got £30 refunded!!!! SUCH A JOKE!!! Worst company!”
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