Appalling service. Yesterday I booked a next-day pre-12 collection (at a premium rate) and was informed this morning (after I called them to find out expected times...) that it may not actually be going ahead as a van is apparently off the road. The woman I spoke to was at pains to emphasise that it's "not our fault, it's not like a driver slept in"... Erm okay then! She also implied that I was being rather inflexible by stating that no, this afternoon, would not be suitable (if the afternoon was suitable, why on earth would I have paid extra to have the job done in the morning?!). So I currently have people waiting in for the collection and for the delivery, I have had the money taken out of my account and, as yet, no confirmation as to whether the job will actually be carried out (12pm is rapidly approaching!) Surprise surprise, when I asked how quickly the cash would be returned to my bank account if the job doesn't go ahead, i was informed it would be "around 3 days"....