Julia Forster
I arranged for a 8-9am collection from a 10ft storage unit for a long distance delivery. I even called when I was finalising the quote. This time had to be met as I could not be there I had to arrange someones else to be there to open the container. The driver didn't pitch. When I followed up I was told that he would be there between 2-3pm. I then called anyvan and they looked into the matter and returned my call offering me a £20 discount from a £647 bill. I had incurred additional costs as I now had to stay in a hotel for the night as my belongings would only be delivered very late the next day. The driver only pitch at 18H10, refusing to collect my items saying that he had been told 10 cbm and not a 33cbm container. As it's a self storage facility and they use shipping containers, the front of the container said 33.2 cbm. I explained to him that the container is cut in half and that I only am using one half. My friend walked him around to the back end of the container to show him there was another door to access the other 10ft portion of the container. He then showed my friend his mobile phone and the instruction, what was amazing was that his next delivery was in Ireland. How was he going to deliver my belongings in Cumbria the next day if he was catching a ferry to Ireland. He refused to take the consignment. At this time the Anyvan office had closed. No emergency telephone numbers or contacts at all. The next day when I got in contact with Anyvan they refused to refund me saying that the driver had taken photos of my container and I had to prove to them that I only had 10ft by emptying it and showing them with photographic evidence that the container was split in 2. They don't even deserve the 1 star.
Helpful Report
Posted 6 months ago
ANYVAN is rated 3.26 based on 603 reviews

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