"Disgusting and horrible. They are unjust and poor to the point of no return and seeing the reviews below gives me comfort knowing im not the only one! These are the real reviews and not the fakes on trustpilot!!! My review on trustpilot might even get removed after seeing what people are really saying!
Im determined to expose them as they have left me so deep out of pocket following a recent move and damage caused. Here is my review with details:
Published 39 minutes ago
Updated 2 seconds ago
disgusting treatment and unbelievably unfair
I would give zero stars to this company if i could as even 1 is generous. I recently moved and once i moved found out that later that evening our perfectly working fridge freezer had stopped working! I called the customer service team who apologised and spoke to the driver. They advised the driver held his hands up and admitted responsibility but didnt realise it was damaged. That was a few weeks ago and here i am today with zero refunds and no one admitting responsibility nor even taking my complaint and massive inconvenience seriously all because i have no pictures to prove my FF was working beforehand! It is beyond ridiculous to think someone would take pics and videos of all their items considering a huge move of house! There is no common sense in terms of approach and zero customer care as im now over 340 out of pocket due to having to buy a brand new FF and loosing money on old perfectly functioning one. They could have asked for my new FF receipt and pics. They could have listened to calls to prove driver said he admitted responsibility. But instead they arent giving me a penny nor are they taking this seriously. Stay away from them! If anything goes wrong they will not care and will not help! Even the ceo ignored my email so shows how committed they are to customers!"