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"The driver was 45 minutes late to the booking to move a sofa between two flats. Once he arrived, he was unable to move the sofa through the door even though it had gone in through the door and a different moving company I hired later in the day got the sofa through the door. As AnyVan was unable to move the sofa, the driver left. While I assumed there would be an attendance fee charge for the driver's time, it turns out AnyVan charged me twice - for the original booking fee PLUS an additional fee for a first floor to first floor move, even though no move actually took place. When I called AnyVan customer service, they said there would be no refund but they will take the entire amount even though the item had not been moved by their team (while this is not in line with their own terms and condition policy). The customer service experience was highly rude and unprofessional and they were shady on they charges they put on my bank card with no justification. I am surprised that AnyVan can get away with such unethical business practices of charging customers for a service which they do not fulfill. The entire experience was unacceptable. DO NO USE AnyVan for your move and do not give them your bank card details as they may very well put unjustified charges on it no matter if they complete your booking or not. Go with a different provider for sure, I wish I had."
Posted 11 months ago
ANYVAN is rated 3.41 based on 555 reviews

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