“A MOVE FROM HELL ! I booked a local move was given a time slot between 9 am 10am No driver arrived The contact no given rang overseas tone . Man answered and said he was not the account holder and he would ring the driver and ask him to contact me. The driver said he was in Coventry I am in Kent! 240 miles away ! He said he would arrive between 12 a day 1pm! Did not happen! I had a hot line to any van complaints dept ! Thursday said it was the drivers fault he said itv was theirs! He eventually arrived at 2 30pm ! Apologised and said he had not read the email correctly and it was his fault! Loaded the van I had to instruct him how to angle my sofa out if the door he could not do it ! Seemed completely inexperienced. When the two men had loaded van 1 hour 50 mins they then said they needed to stop to get something to eat as they had not eaten! He quoted 15 mins stop .I was waiting at my destination for one hour ! Thy then refused to take the furniture upstairs they said I had not booked this! Which I had and was verified in another call to complaints Dept! They took the furniture upstairs but said they could not take the wardrobe it needed 3 men so it was left in middle of living room floor ! Telephoned complaints again they said they would send a man the next day to take wardrobe upstairs or to get it dismantled! Next day no man or van arrived .I was called by a very rude anyvan advisor who said he could not do it today he did not have a driver ! He seemed oblivious to all that had gone on the day before and simply did not care ! I told him complaints Dept had aranged this and he said he had never heard of this man in complaints Dept they were up in Newcastle different Dept I asked him if he could contact complaints Dept and find out what was happening He told me not to tell him how to do his job ! He would do what he could and ring me back NO CALL BACK NO DRIVER OR VAN ARRIVED ! I asked for complaint to be escalated and for compensation .I received an email offering me £20 ! I am now reporting them to trading standards !”
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