“We were moving house and chose Anyvan.com because of the great ratings they had on review sites.
They were very easy to book but that is everything went downhill.
They would not let us speak to our moving team directly and we had to go through them.
They estimated that we would need 40 boxes plus our items of furniture. They also said it would only take 3 hours to pack our things. They did not even visit to check. My wife and I were skeptical but we decided to trust the professionals (Mistake!!).
The van they sent only managed to hold 28 boxes. We did not know what we should do or what was going to happen. Every time we called Anyvan.com we were kept on hold for at least 30 mins and when we finally got through the staff were completely useless. They would not tell us what we could or could not do. They gave no instruction. They just kept telling us that they have "escalated" the case. They did not tell us how long that would take. We were left completely clueless with a car full of kids and no home with no idea of when the issues would be resolved.
It seems that when you call their job is just to empathise with you without actually doing anything. They have no power and they will never pass you on to a manager or to anyone who makes decisions. They wanted to unload the entire van and inventory the contents and it was only my wife who stopped them pointing out that this collosal blunder is their problem and they can fix it on their time, not while we have 4 children waiting.
We were just left waiting with no-one to explain to us what we should do except useless people from Anyvan.com who were happy to empathise with us but not help us.
We were distraught when their van just started leaving with a flat tyre and no explanation. We had to chase the van and find out that they were told by head office to go to Manchester (the city we were moving to) and inventory on delivery.
We drove to Manchester and arrived a few hours after they dropped off our things in the house.
They were supposed to rebuild the beds they took apart. They did not.
They also lost most of the screws and bolts needed to re-assemble them and also destroyed one bed.
When we tried to claim this from Anyvan.com first they said they would not pay out without proof of purchase which was ludicrous. I don't need to prove I purchased it to prove they destroyed it. After a few days they told us they would not compensate us for the destroyed furniture as someone had signed a form on delivery saying that all the furniture was delivered with out any damage.
None of us signed such a form!
I considered legal action but my solicitor told me that the huge amount of grief, stress and anger they caused does not constitute a damage. The destruction of the beds would amount to £500 of damages which means that I would have to pay the solicitor costs even if we won. It just wasn't worth it.
We had a total nightmare with this company.
They mistreat you and the people who can make actual decisions hide behind 30-45 minute call hold times and a layer of staff who will do nothing to help you except tell you to wait for an indeterminate time for someone to email you. All they do is say "I totally empathise with you" but they won't tell me what I should do.
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