"I booked with anyvan due to excellent reviews on trustpilot. Received 2 calls before they booked date to say the driver would be with me around 1400 with a call beforehand with a definite ETA.
On the day I receive a text from the driver at 14.01 to say he has been delayed and would be with me between 16.30-17.00 and would call with an ETA nearer the time. At 16.35 I had not heard from the driver so text to ask when I could expect him to which I got a reply saying he would be at least 1hr 30 more (in a location at least 30 minutes away from my address) but was near my address the following day if that worked for me?
I had booked for a pickup between 08.00-18.00 on my one day off between working day shifts and nights shifts and so the following day was not going to be acceptable.
I was incredibly disappointed with this service and called customer services to see how they were going to deal with this situation. The gentleman who took the call was very pleasant and tried to contact the driver however had no response. I was told I would be called back shortly once they had contacted the driver and he would discuss with his manager regarding what they could do about the inconvenience caused.
I did not hear back shortly from them and had to get back in contact with them. I was told the driver would contact me shortly with a time he would be arriving. I received a short text that said ‘I will be with you this evening’, no time frame given.
Customer services offered to refund me £15 for the inconvenience.
I am very disappointed with the service provided and would not recommend this company."