I paid for a bunch of item to be removed from my old house. They offered to take another thing I forgot to add which I thought was kind of them. Although after they'd moved my stuff and left, I realised they hadn't taken my desk. I called them right away but they asked if someone else could take it and didn't bother to go back and get it! I complained to anyvan and they said they couldnt give me a refund due to the drivers supposedly agreeing with me that the extra flat pack cot they agreed to take was to replace my desk! Which was a complete lie. This was not agreed and I wouldn't have agreed to that! The desk was way heavier too and awkward so Id have preferred for them to take that over the flat pack cot if anything. Unprofessional, dishonest and left me in the lurch to arrange more removal for my desk.