Absolute nightmare and a huge rip-off! The driver showed up 3 hours late (to the wrong address) and showed up to my front door without knowing that he's going carry items! I paid 70 pounds extra for an extra helper (who didn't show up) to carry items to the third floor. The driver literally carried half of the items to the first floor and told me to carry the rest up myself. He left after moving half of the items and told me he's got other deliveries and that I'd manage the rest myself. I had to carry a sofa and a double bed mattress up to the third floor myself. I'd avoid this company at any cost!