A Nightmare! I've ordered a long length of their foam for a seating booth. They sent me a tenth of what I've paid for. Someone on their shop put the dot on the wrong place. I called them, the lady asked for pictures, which I quickly provided. She said she would send me the right amount, which they never did. Someone called me to say the item I chose and paid for from their own website should be more expensive and I should paid (around 45%) more. I was gobsmacked. I declined to pay more and asked my money back. That's when it got worse. I was treated like a waste of space. They hung up on me twice. My entire office was shocked. I never raised my voice or used any abusive language, I just said the sentence: "I have consumer rights, I just want my money refunded." To summarise: they have my money, I don't have what I paid for and somehow I am wrong in this story? This is a total disaster. There are so many different ways they could have handled this so much better. I deal with the public on a daily basis, not only on the phone, mostly face to face. You cannot treat anyone like this, let alone paying customers. If you commit a mistake, apologise, try to amend it amicably. To ask a customer to pay more after he already paid what you asked for in your own website because there's an issue on your end is unacceptable. You should refund the customer immediately when asked in this circumstances and politely without a doubt. I would. The sad thing is, I spoke with three of their personnel already. No one seem to care. Sad, really.