I made a simple error while ordering on-line, adding polyfibre to one of two seating pads in addition to stockinette. When I noticed this mistake, I contacted customer service via email within three minutes of having made the order, but never got a response. I then received an order of two seating pads, one of which had polyfibre, the other one bare. When I complained, I got no good will at all, them saying they never received my email (I have forwarded this email to them at least two times so this is simply not true), and that I could either pay extra to add stockinette (which I had already paid for) or return the pads at my own cost for a full refund. Since this was not my mistake I declined and asked them to take it back and send out the proper order anew. They never acknowledge that the order was incorrect, simply stated my email had not reached them. How can emails not appear on their side, but be recorded as having been sent and indeed received by the recipient from my end??? In the end I got so fed up, I just asked for a refund of £8.40 for the lack of stockinette, and will have to removed the polyfibre from the one pad which had this on, and make do with two bare pads (the two pads are meant for two seats that will be next to each other, so the difference in thickness would otherwise be too apparent). I find this whole experience very, very disappointing, although to be fair they were quick with the refund :). End of the matter is the extra paddings and covers anyfoam offer is a complete waste of space!