amazing. customer service was immense in the birmingham branch the womans sale skills were great (the woman from essex) she got me to spend 486pounds. recommended me the climax wand. i havent put it down! it was worth every penny iv used all the toys jn ann summers and i really couldnt find anything i liked. so i thought i was a lost case. im married my husband and i like to experiment. i thought there was something wrong with me not enjoying penis toys. big small thick thin hard soft vibrate no vibration different colour. anyway the climax wand was amazing she had great knowledge and didnt make me feel uncomfortable or not worthy. she made me feel like im worth something. amazing customer service in all the stores iv visited. the one store that i have never been disappointed with the customer service. products you can hold and feel them to get to know what you would enjoy personally is on display. again not made to feel uncomfortable. amazing shop never been let down.