I placed my order and paid for it and was reassured that it would be kept for me until the prescription arrived with the company. Then I was told that it was out of stock and that my prescription should state the brand name of the product rather than the generic medicine that the prescription was for. The emails and phone calls that I have received by way of an apology imply that I am in the wrong rather than Animed Direct’s employees who have misinformed me and wasted my time. A very poor service, avoid this company. I am now waiting for my refund and the return of my prescription.