Sandra Nixon
>
Bathroom started in July and still not finished !! The company didn’t once come see the work even though we complained many times - they were very quick to Take our money and the service has been appalling - wouldn’t recommend them even if they were the only company on this earth !!!!!!
Helpful Report
Posted 2 months ago
Dear Mrs Nixon,

Thank you for your review. We regret the incident when the manufacturer’s courier dropped your initial basin furniture, for which we are still fighting for compensation. This is going through the correct channels via the courier company – indeed, Jim has taken this up at the highest level – and we expect to have an answer within the next few weeks.

As we do not charge customers for the installation, we therefore do not make site visits during the installation process. All installers are independent and self-managed, as outlined in advance of all projects, and we acknowledge that Paul made a number of errors. As a result, we have since removed Paul from the list of trusted installers that we introduce to customers.

It is never our intention to leave a customer unhappy, nor is it ever the case that our support ends after receiving the deposit payment.

Once again, we sincerely apologise for the delays you faced during the installation.
Posted 2 months ago
andsotobathe-co-uk is rated 4.86 based on 44 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial