"We have placed the order of Ibenaz electric guitar from Andertons music Co. on 27th Feb morning and by afternoon we received call that they have left only display piece, as all fresh new one sold out and could take a week to get new one. They asked us do you want that. We refused to take the display piece as we paid for new guitar and agreed to wait . With-in an hour we received message that our guitar is being dispatched. Received delivery on 28th Feb. On 29th of Feb we have complained that the guitar they have delivered us, got defect in volume knobs as it was not fitted properly and more likely they have sent us the display piece as they told us they didn’t have any new piece left . Send a video of guitar by email. There was no response, so called up and they said they will look into it. They send a mail that the video is not clear so send pictures. So send lots of pics from different angles that shows clearly the fault but first they didn’t agree and start arguing. I am really surprised that I have paid £259 for new guitar and I got response that we can see the problem but there is an “Allen key” given, please do it yourself. I paid for the new guitar and when you can see the problem ,instead of replacing it with new one you are telling customer to do it yourself as you got your money and you don’t care.
They have send me the faulty display guitar and I will strongly warn everyone not to purchase any stuff from this company who don’t take the responsibility of the product they are selling.
I will never order or recommend this supplier to anyone. Please Beware of Andertons Music Co."