“I have mixed feelings about Ancient Wisdom, lately I have been finding that I am getting less items damaged and generally now you are using APC deliveries are a lot more accurate. On the bad side I find the despatch times are not great at all especially at peak times and you may find out days after placing your order that items are out of stock. Compared to some of your competitors this system feels behind the times and instead of branching into other countries and opening shiny new premises maybe you should invest in a better ordering and processing system that allows customers to see your stock levels when ordering and try and dispatch quicker. Also the use of bubble wrap is excessive and although it protects the items I hope you are looking at more sustainable alternatives going forward.”
Posted 5 months ago
Thank you for your message and your honest feedback - we do appreciate it.
We are working hard on improving the dispatch times and the accuracy of the stock.
The reason for opening new premises in Europe is mainly due to the current political climate and the constant uncertainty regarding Brexit and its influence on trade with Europe.
This means that unfortunately instead of focusing our operations entirely on the UK warehouse we had to work out a way of sustaining our import and export routes with Europe without having any indication of what the future holds.
As to the packaging, the bubble wrap and airbags we use are all biodegradable. We have been in continuous talks with our suppliers from India and China to reduce the use of single-use plastic in their deliveries so it is something that we are working on as it is very important to us.
If there is anything else I can assist you with, please email us to email@example.com
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