"I am using Ancient wisdom for 9 months now and always loved their products. However I am disappointed with few things.For 4 times now I was informed about out of stock products only after a week of placing my order just before the dispatch.I always talk to them on chat for an order update at least twice before my order is dispatched.However they would not say about out of stock items then.I will only be informed just before the dispatch after a week's wait.I received negative feedback for cancelling my orders after keeping the customers waiting for a week and cancelling their orders because I did not have any other option to send the products.Also the reed diffuser sticks quality was top at the beginning but now the natural reed sticks are way too thin and not their best quality.I generally do not leave a negative feedback because I myself am a business women.But the issue keeps recurring and I am quite disappointed."
Thank you for your message and your feedback - we appreciate it.
I am sorry about the your recent experiences.
May I take this opportunity to let you know that we inform you on out of stock items as soon as we are told by the warehouse. For the past few weeks we have been on 4-5 business days for dispatch due to a large amount of orders we have been receiving.
The orders are in a queue system where the oldest ones get picked first, which means that by the time we get them with an out of stock message, they have been in the warehouse for a while.
We receive the paperwork once all in the order has been prepared and that is when we know what is out of stock. I am afraid that we are unable to let you know any sooner than when we do. We are working very hard on developing our systems and introducing new, better stock management solutions.
If you have any further questions or require any assistance, please do not hesitate to contact us.