"Granted it states 4 to 5 for orders but they take it to the full 5 days. Customer services constantly quote this. Order was ready to pick for full 5 days but wasn't picked or despatch till 5th day.. If you want an order fast go elsewhere.. Items are quality but waiting is a real problem"
Thank you for your message and your feedback - it is appreciated.
As we are in the busiest time of the year, I am afraid that the warehouse queue of orders is quite long due to the high volumes of orders we've been receiving.
We have hired extra staff and have been working longer hours to manage this. In the interest of fairness, we process orders in rotation, based on the time and date they were placed. The 'ready to pick' status is one we have online that describes an order that has been printed and passed to our warehouse staff - it does not mean that it had been picked and left to wait, as we never hold orders since this would create space constraints.
If you would like us to look into your order dispatch times further, please let us know by emailing firstname.lastname@example.org