"We still use them as they have some good items at a good price however we can be sure that when an order comes lots is either broken or just wrong. To add to this delivery times are getting worse. We placed an order and it is due 7working days(11days) later. We orderd from another company 2 days later and they had a system error which lost the order and we still recieved the delivery 5 days earlier."
Thank you for your review and many apologies for the experience you have had with us. We do appreciate the positive feedback regarding the items.
We have entered the busiest time of the year, this has been paired with an increased amount of deliveries thus delayed the dispatch so we have placed a notice on the website regarding extended dispatch times (4-5 working days). As I do not have any of your details to look into this further for you, I am afraid there is not much I can help at present but if you would like me to investigate the issues you have been having, please do drop us an email to firstname.lastname@example.org with your account and/or invoice number.